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New to DS support system?
3DSupport App is the a new support tool based on 3DEXPERIENCE platform technology. You need a 3DEXPERIENCE ID to access the Dassault Systèmes Support site resources and a the support tool.
To know more about it, you can access to 3DSupport App dedicated page.
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- see Discover the 3DSupport App
- also, see New customer onboarding
Troubleshooting
Q: I
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A: Check if you have a 3DEXPERIENCE ID.
If you do not have one - contact your company dedicated Security Administrator for Dassault Systèmes. Consult your IT or asset department for help.
If you are not able to identify your Security Administrator, or if they have not yet been designated, contact us.
Q: I receive an 'Access is denied' error message, when connecting to 3DSupport App.
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If you are not able to identify your Security Administrator, or if they have not yet been designated, contact us.
Q: I
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still receive an 'Access is denied' error message even Support role was granted.
A: Try to open 3DSupport App on a new browser or on the private/incognito window.
Q: I can no longer submit a service request from
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my 3DSupport App.
A: Support contract has expired for your company/Site. Contact your sales representative.
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A: Contact support@nomagic.com and provide your 3DEXPERIENCE ID email.
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Dassault Systèmes’ global Call Center
Support and product Lifecycle policies
See support policies For Licensed Programs
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