Page History
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New to DS support system?
3DSupport App is a new support tool based on 3DEXPERIENCE platform technology. You need a 3DEXPERIENCE ID to access the Dassault Systèmes Support site resources and the support tool.
- see Discover the 3DSupport App
- also, see New customer onboarding
For Partners
You may raise a support request on 3DSupport App as a partner on customer behalf or as a customer.
Product Releases Support dates and Lifecycle policies
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| Release | GA date | FULL Support phase end | ALL Support phases end |
|---|---|---|---|
| v18.0 | 02-Jun-14 | 31-Jul-19 | 01-Jul-21 |
| v18.5 | 13-Feb-17 | 31-Jul-19 | 01-Jul-21 |
| v19.0 | 02-Jul-18 | 30-Jun-22 | 31-Dec-22 |
| v2021x | 12-Feb-21 | 12-Feb-24 | 12-Feb-25 |
| v2022x | 01-Jul-22 | 01-Jul-25 | 01-Jul-26 |
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