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Submit a service request in a 3DSupport App
https://www.3ds.com/support/contact/call-us/submit-a-request/
New to Dassault Systèmes' support system?
3DEXPERIENCE ID
You need a 3DEXPERIENCE ID to access the Dassault Systèmes Support site resources and the support tool.
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If you don‘t have a 3DEXPERIENCE ID or are not sure if you have one, please check the 3DEXPERIENCE ID creation and validation (Working) page. |
With a a 3DEXPERIENCE ID login login you can access:
- User Communities
- Knowledge Base - to search for Bug Reports, User’s Guides, Developer’s Guides, Questions & Answers, Service Requests, Best Practices.
- Software download page
- Support tool - 3DSupport App
- other resources
You can find more information about Dassault Systèmes' Support resources and processes on New customer onboarding page.
3DSupport App
3DSupport App is a new support tool based on 3DEXPERIENCE platform technology.
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To access the 3DSupport App, you need to have the appropriate support role, see You can access the 3DSupport app?
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. Your support role is managed by one contact, identified as a Security Administrator within your company. If you are not able to identify your Security Administrator, or if they have not yet been designated, contact Dassault Systèmes’ global Call Center or your dedicate sales representative. |
Related links:
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You may submit a support request on 3DSupport App as a partner on customer behalf or as a customer.
Related links:
- Discover 3DSupport App for partners
- 3DSupport App for partners - Video tutorials for partners
- 3DSupport App for partners - FAQ
- Partners Support Homepage
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