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You can access the following resources with your 3DEXPERIENCE ID:
- CATIA MBSE Cyber Systems Community and other User Communities
- Knowledge Base - to search for Bug Reports, User’s Guides, Developer’s Guides, Questions & Answers, Service Requests, Best Practices.
- Software download page. See Downloading instructions
- Support tool - 3DSupport App
- Support Policies & Offers
- other resources
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Your support role is managed by one contact, identified as a Security Administrator within your company. If you are not able to identify your Security Administrator, or if they have not yet been designated, contact your Dassault Systèmes’ account representative or Dassault Systèmes’ global Call Center |
Related links:
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You may submit a support request on 3DSupport App as a partner on customer behalf or as a customer.
Related links:
- Discover 3DSupport App for partners
- 3DSupport App for partners - Video tutorials
- 3DSupport App for partners - FAQ
- Partners Support Homepage
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Release Support dates are valid for CATIA Magic and No Magic product portfolio, including all refreshes and hot-fixes.
(1) Until Limited Support End, Service Request Management is limited to Non-Defect
Related links and documents:
(login with your 3DEXPERIENCE ID to access this content):
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A: Try to open 3DSupport App on a new browser or on the private/incognito window. Or try to clear the browser cache.
Q: I can no longer submit a service request from my 3DSupport App for CATIA Magic/No Magic portfolio.
A: Support contract Annual license charge contract (ACL) has expired for this portfolio for your company/Site. Contact your Dassault Systèmes’ account person. representative.
Q: I can no longer select a particular release on 3DSupport App for CATIA Magic/No Magic portfolio.
A: Support has ended for that particular release. Please see Releases Support Lifecycle dates.
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