The19.0 SP4release brings changes to online services accessible from the tool. The following online services are affected:
Discontinued services:
Auto-update
License activation/deactivation from the tool
Product registration from the tool
Reporting an issue from the tool
Automatic news update
Changed services:
Plugins and add-ons download and installation using Resource Manager
To learn more, please see the table below:
Services
Previous Releases
19.0 SP4
Changes
Auto-update
Available
Unavailable
Previously:
Modeling tools and plugins are updated to new versions automatically.
Now:
Only the manual update from Service Pack (SP) and major versions to 19.0 SP4 is available.
The Check for Updates menu item is removed from the Help menu.
License activation/deactivation from tool (online)
Available
Unavailable
Previously:
Licenses are activated/deactivated directly from the tool (Help > License Manager).
Now:
No license activation from the tool (Help > License Manager). Licensesare only activated/deactivated via web.
Product registration
Available
Unavailable
Previously:
Product registration is mandatory upon license activation and floating license obtaining.
Now:
No product registration when obtaining floating licenses.
No product registration during license activation. The license activation from the tool is discontinued. Licensesare only activated/deactivated via web.
The Register menu item is removed from the Help menu.
Plugin and add-on download/installation via Resource Manager
Available
Changed
Previously:
Plugins andadd-ons are downloaded and installed directly from the tool using Resource Manager.
No-cost plugins are provided as separated archived files.
The Report an Issue menu item is removed from the Help menu.
Info
title
Report an Issue
In case of an issue or modeling tool performance problems, open submit_issue.exe (located in the main modeling tool directory), dump threads or memory heap to a Log file, and then report an issue with the attached Log file.
Automatic news update (News Reader)
Available
Unavailable
Previously:
The News Reader menu item is available in the Help menu.
Now:
The News Reader menu item is removed from the Help menu.
Troubleshooting & FAQ
Q: I am using a modeling tool/Teamwork Server 18.x, 18.5 SPx, 19.0 SP1, SP2, SP3. How do I update to the latest version 19.0 SP4? A: Auto-update to 19.0 SP4 is unavailable. Please update manually. Learn more about updating modeling tools and plugins >>
Q: I receive an error when applying a license key. What should I do? A: All purchased and paid licenses of Seat and Mobile type have to be node-locked to the Host ID (MAC address). Learn more about activating licenses >>
Q: I cannot download plugins directly from the modeling tool using Resource/Plugin Manager. Where can I find plugins and how to install them? A: You can either download an All-In-One-Pack (.rdzip file)with all plugins bundled, or you can download the required plugins one by one. Once downloaded, you need to install them on your modeling tool. Learn more about installing plugins >>