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• The Authentication Server log file does not appear in the specified directory.
• The Authentication Server does not start on Windows.
• The Authentication Server does not start on Linux.
• Unable to log in with different users by using ForgeRock as Identity Provider.

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The default log file location is <user home folder>/.authserver/<version number>. The log file is called authserver.log.

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what what

What I should see in the Authentication Server log file, which indicates that the Authentication Server successfully started? 

INFO  

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2017-04-13 07:58:36.860 Started AuthenticationServer in 7.673 seconds (JVM running for 8.103) [AuthenticationServer, main]

• On Linux, type: 

  Code Block
  $ sudo service authserver status

  
  

• On Windows, open the Windows Services panel, find Authentication Server service  service and check the status.

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troubleshoot troubleshoot

Troubleshooting

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• There is no spaces in the path to the AuthServer directory.

• The log configuration points to the location that is writable. You can find the log config in the file <TWCloud directory>/AuthServer/config/logback-spring.xml.

• Also, take a look at the directory directory /var/log/ and  and search for the file <service  <service name>.log (the default would be authserver.log). There should be error information in this log file.

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