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<p><span style='font-size:15.0pt;font-family:Roboto'>Beginning <b><span style='color:red'>June 1, 2021</span></b>, No Magic customers are supported through <strong><span style='font-family:Roboto'>Dassault Systèmes</span></strong>’ support model, provided by No Magic experts.</span></p> |
Submit a service request in 3DSupport App
https://www.3ds.com/support/contact/call-us/submit-a-request/
New to DS support system?
3DSupport App is the
Introducing 3DSupport App
Technical customer support is provided through the Dassault Systèmes’ support tool - 3DSupport App. The 3DSupport App is the new support tool based on 3DEXPERIENCE platform technology.
Using the 3DSupport App, you can do the following:
- Create new service requests (support tickets)
Manage and track active service requests
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The current No Magic Customer support system is in a read-only mode for a limited time with the ability to access, view and get export reports of your reported issues. |
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This email address will remain available until August 31, 2021 for customer support transition related questions only.
The 3DEXPERIENCE ID
You need a 3DEXPERIENCE ID to You need a 3DEXPERIENCE ID to access the Dassault Systèmes Support site . If you have already logged in to Dassault Systèmes’ support tools before, you probably have a 3DEXPERIENCE ID.
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If you don‘t have a 3DEXPERIENCE ID or are not sure if you have one, please check the 3DEXPERIENCE ID creation and validation (Working) page. |
Other resources you can access with your 3DEXPERIENCE ID:
- Software download (documentation is included in the software). See more information on how to access and download software.
- Knowledge Base, which includes Questions & Answers, existing bug reports.
Accessing the 3DSupport App
The 3DSupport App is dedicated to customers with a valid support contract (software assurance/ALC - annual license contract).
Connect and submit a service request via 3DSupport App
Transition to 3DSupport App for Customers eligible for Data Migration
The No Magic legacy support customers who are eligible for support data migration, have been transferred to Dassault Systèmes’ support model as described in the following table.
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1st email communication titled No Magic Customer Support transition – preparation is sent
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3DEXPERIENCE ID creation and validation (Working)
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Migration of closed tickets.
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2 automated emails are sent about:
- support role granted to you,
- account to access Dassault Systèmes Support Services.
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Login to 3DSupport App
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- migration of in-progress tickets
- No Magic legacy Customer System restricted to a read-only mode
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Continue communications on your migrated tickets in 3DSupport App
resources and a support tool.
To know more about it, you can access to 3DSupport App dedicated page.
Also, see new customer onboarding page.
Troubleshooting
Q: I have not received emails about accessing 3DSupport App or other communication emails.
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See Lifecycle policy for supported releases (you need a 3DEXPERIENCE ID to access this content)
More information about Dassault Systèmes support model
Discover 3DSupport App for customers