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There are two types of users in the Teamwork Cloud (TWCloud) system. Internal users are users created in the system. External users are users imported from LDAP servers. An authorized user can convert an external user to an internal user and vice versa. Upon converting a user from external (LDAP server) to internal (TWCloud system), you can edit the roles or resource assignments. When you convert a user from internal to external, the user's username, password, and other information will be authenticated by the LDAP server to where it is moved (if there are several LDAP servers, the system will select it randomly). 



To convert a an external user to internal


  1. In On the User application, do one of the following:following 
    1. Click the external user you want to convert. In the open User pane, click Image Removed and select username, the User pane will open. There click Image Added and select to Convert to Internal.
    2. Image Removed
      Click Image Modified next to the name of the an external user that you want to convert and select select to Convert to Internal. 
  2. When the The Convert to Internal pane opens, enter and confirm a new password for will open showing the user . You can also modify the full user name if needed.information.
  3. Enter required information and click SaveClick Image Removed to convert the user. 


To convert a an internal user to external


  1. In On the User application, do one of the following:following 
    1. Click the internal user you want to convert. In the open User pane, click Image Removed and select username, the User pane will open. There click Image Added and select to Convert to External.
    2. Click Image Removed next to the name of the internal user Image Added of an external user that you want to convert and select select to Convert to External
    When a question dialog (displayed below) opens, select the LDAP domain you want to map the user to and click Convert.
    Image Removed
  2. Click Convert to convert an internal user.
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