This page provides answers to the most frequently asked questions and tips for troubleshooting the Authentication Server.
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faq
faq
Frequently Asked Questions
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where
where
Where can I find the Authentication Server log file?
The default log file location is <user home folder>/.authserver/<version number>. The log file is called authserver.log.
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what
what
What I should see in the Authentication Server log file, which indicates that the Authentication Server successfully started?
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INFO 2017-04-13 07:58:36.860 Started AuthenticationServer in 7.673 seconds (JVM running for 8.103) [AuthenticationServer, main]
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how
how
How to check the Authentication Server status?
On Linux, type:
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$ sudo service authserver status
On Windows, open the Windows Services panel, find Authentication Server service and check the status.
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troubleshoot
troubleshoot
Troubleshooting
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directory
directory
The Authentication Server log file does not appear in the specified directory
Make sure that log configuration points to the file location that is writable. You can find the log config in the file<TWCloud directory>/AuthServer/config/logback-spring.xml.
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windows
windows
The Authentication Server does not start on Windows
Make sure that the log configuration points to the location that is writable. You can find the log config in the file<TWCloud directory>/AuthServer/config/logback-spring.xml.
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linux
linux
The Authentication Server does not start on Linux
You need to make sure the following things:
There is no spaces in the path to the AuthServer directory.
The log configuration points to the location that is writable. You can find the log config in the file<TWCloud directory>/AuthServer/config/logback-spring.xml.
Also, take a look at the directory /var/log/ and search for the file <service name>.log (the default would be authserver.log). There should be error information in this log file.
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forgerock
forgerock
Unable to log in with different users by using ForgeRock as Identity Provider
If you were logged in with one ForgeRock user and after logged out you are trying to log in with another ForgeRock user, you will get an error message. If this happens, close the browser, reopen it, and try to log in again.