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Note

No general availability yet

Implemented changes

The 18.0 SP7, 18.5 SP4, and 19.0 SP4 releases bring changes to online services accessible from the tool. The following online services are affected: 

Discontinued services:

  • Auto-update from the tool
  • License activation/deactivation from the tool
  • Product registration from the tool
  • Reporting an issue from the tool
  • Automatic news update from the tool

Changed services:

  • Plugins and add-ons download and installation from the tool using Resource Manager


To learn more, please see the table below:

ServicesPrevious Releases

18.0 SP7
18.5 SP4
19.0 SP4

Changes
Auto-update from toolAvailableUnavailable

Previously:

  • Modeling tools and plugins are updated from the tool to new versions automatically.

Now:

  • Only the manual update from Service Pack (SP) and major versions is available.
  • The Check for Updates menu item is removed from the Help menu.
License activation/deactivation from tool (online)AvailableUnavailable

Previously:

  • Licenses are activated/deactivated directly from the tool (Help > License Manager).

Now:

  • No license activation from the tool (Help > License Manager). Licensesare activated/deactivated via the web only.
Product registration from toolAvailableUnavailable

Previously:

  • Product registration is mandatory upon license activation and obtaining a floating license obtaining.

Now:

  • No product registration when obtaining floating licenses.
  • No product registration during the license activation. The license activation from the tool is discontinued. All licensesare activated/deactivated via the web only.
  • The Register menu item is removed from the Help menu.
Plugin and add-on download/installation from tool via Resource ManagerAvailableChanged

Previously:

  • Plugins andadd-ons are downloaded and installed directly from the tool using Resource Manager.
  • No-cost plugins are provided as separated archived files.

Now:

  • Plugins and add-ons are installed manually.
  • All plugins are provided as an All-In-One pack (.rdzip file) only.
  • One .rdzip file containing several bundled resources can bedistributed via a local file system, network share, or web server.
  • The Refresh and Download/Install buttons are removed from Resource Manager.
Reporting an issue from tool AvailableUnavailable

Previously:

  • Issues are reported directly from the tool (Help > Report an Issue).

Now:

  • All issues are reported via the No Magic Customer Support System. Learn more about Support >> 
  • The Report an Issue menu item is removed from the Help menu.

    Info
    titleReport an Issue

    In case of an issue or modeling tool performance problems, open submit_issue.exe (located in the main modeling tool directory), dump threads or memory heap to a Log file, and then report an issue with the attached Log file.

Automatic news update (News Reader) from toolAvailableUnavailable

Previously:

  • The News Reader menu item is available in the Help menu.

Now:

  • The News Reader menu item is removed from the Help menu.


Troubleshooting & FAQ

Q: I am using a modeling tool/Teamwork Server 18.x, 18.5 SPx, 19.0 SP1, SP2, SP3. How do I update to the latest version 19.0 SP4?
A: Auto-update to 19.0 SP4 is unavailable. Please update manually. Learn more about updating modeling tools and plugins >> 

Q: I receive an error when applying a license key. What should I do?


A: All purchased and paid licenses of Seat and Mobile type have to be node-locked to the Host ID (MAC address). Learn more about activating licenses >> 

Q: I cannot report an issue from the tool. How can I reach the support team?
A: Please report an issue via the No Magic Customer Support System. You need to be a registered user. Learn more about reporting issues >>

Q: I cannot download plugins directly from the modeling tool using Resource/Plugin Manager. Where can I find plugins and how to install them?
A: You can either download an All-In-One-Pack (.rdzip file) with all plugins bundled, or you can download the required plugins one by one. Once downloaded, you need to install them on your modeling tool. Learn more about installing plugins >>