Page History

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• Urgent: Customer is unable to use the program and have severe/critical impacts on operations, and no workaround exists.
• High: Customer is able to use the program but operations are severely restricted by the incident. A workaround exists.
• Medium: Customer can use the program with some restrictions on one or several functions. These restrictions, however, do not have a severe impact on customer’s operations.
• Low: The Case causes little or no impact to Customer’s operations.

** VIP customer is usually our partner.

End-of-life policy

The Long-Term Releases are extremely reliable and rock-solid. No Magic provides service packs and technical support) for about three years.

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Check on how to report the issues from earlier versions on our documentation page.

Other contacts

• Sales and Marketing: sales@nomagic.com
• Academic Program: academic@nomagic.com - e-mail address for questions regarding academic or site license discounts and quotes.
• Training: training@nomagic.com
• Professional Services: pso@nomagic.com