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<p><span style='font-size:15.0pt;font-family:Roboto'>Beginning <b><span style='color:red'>June 1, 2021</span></b>, No Magic customers are supported through <strong><span style='font-family:Roboto'>Dassault Systèmes</span></strong>’ support model, provided by&nbsp;No Magic experts.</span></p>




Introducing 3DSupport App

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The No Magic legacy support customers who are eligible for support data migration, have been transferred to Dassault Systèmes’ support model as described in the following table.

                   

DateNo Magic/Dassault Systèmes actions        Available customer action
March 26, 2021

1st email communication titled No Magic Customer Support transition – preparation is sent

3DEXPERIENCE ID creation and validation

May

Migration of closed tickets.


May 27, 20212nd email communication titled No Magic Customer Support transition is sent
May 31- June 1, 2021

2 automated emails are sent about:

  • support role granted to you,
  • account to access Dassault Systèmes Support Services.

Login to 3DSupport App

June 1, 2021
  • migration of in-progress tickets
  • No Magic legacy Customer System restricted to a read-only mode

Continue communications on your migrated tickets in 3DSupport App

Troubleshooting

Q: I have not received emails about accessing  3DSupport App or other communication emails.

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Dassault Systèmes’ global Call Center

or support@nomagic.com

Support policies

See support policies For Licensed Programs

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