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Introducing 3DSupport App
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The No Magic legacy support customers who are eligible for support data migration, have been transferred to Dassault Systèmes’ support model as described in the following table.
Date | No Magic/Dassault Systèmes actions | Available customer action |
---|---|---|
March 26, 2021 | 1st email communication titled No Magic Customer Support transition – preparation is sent | |
May | Migration of closed tickets. | |
May 27, 2021 | 2nd email communication titled No Magic Customer Support transition is sent | |
May 31- June 1, 2021 | 2 automated emails are sent about:
| Login to 3DSupport App |
June 1, 2021 |
| Continue communications on your migrated tickets in 3DSupport App |
Troubleshooting
Q: I have not received emails about accessing 3DSupport App or other communication emails.
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Dassault Systèmes’ global Call Center
Support policies
See support policies For Licensed Programs
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