To work around the issue (without upgrading your version), please check which permissions the user has. The user needs at least the "Read Resources" permission or "Resource Reviewer" role for all used projects (directly and indirectly used). Permissions and roles can be assigned to the user through the "TWCloud Admin" web application.
Sign See the procedures on how to sign into that application here: at https://docs.nomagic.com/display/TWCloud190SP3/Sign+into+TWCloud+Admin.
This link outlines how to assign permission/role to a user: https://docs.nomagic.com/display/TWCloud190SP3/Permissions "