Submit a service request in 3DSupport App
https://www.3ds.com/support/contact/call-us/submit-a-request/
New to DS support system?
3DSupport App is the new support tool based on 3DEXPERIENCE platform technology. You need a 3DEXPERIENCE ID to access the Dassault Systèmes Support site resources and a support tool.
To know more about it, you can access to 3DSupport App dedicated page.
Also, see new customer onboarding page.
Troubleshooting
Q: I have not received emails about accessing 3DSupport App or other communication emails.
A: Check if you have a 3DEXPERIENCE ID.
If you do not have one - contact your company dedicated Security Administrator for Dassault Systèmes. Consult your IT or asset department for help.
If you are not able to identify your Security Administrator, or if they have not yet been designated, contact us.
Q: I receive an 'Access is denied' error message, when connecting to 3DSupport App.
A: You do not have a support role. Contact your company dedicated Security Administrator for Dassault Systèmes to get the support role. Consult your IT or asset department for help.
It takes up to 24 hours to take an effect after the support role has been granted by the Security Administrator. Until then you will get an 'Access is denied' error message.
If you are not able to identify your Security Administrator, or if they have not yet been designated, contact us.
Q: I can not submit a service request from my 3DSupport App.
A: Support contract has expired for your company/Site. Contact your sales representative.
Q: I do not see migrated legacy support tickets on 3DSupport App after I login into it. What should I do?
A: Contact support@nomagic.com and provide your 3DEXPERIENCE ID email.
Contacts
If you are not able to identify your Security Administrator, or if they have not yet been designated, contact
Dassault Systèmes’ global Call Center
Support policies
See support policies For Licensed Programs
See Lifecycle policy for supported releases (you need a 3DEXPERIENCE ID to access this content)