As a Customer or a Partner
- Go to https://www.3ds.com/support/contact/call-us/submit-a-request/
- Click 3DSupport App icon OR open directly 3DSupport App.
Login with your 3DEXPERIENCE ID.
If you don‘t have or are not sure if you have 3DEXPERIENCE ID, please check 3DEXPERIENCE ID creation and validation page.
To access the 3DSupport App, you need to have the appropriate support role. Support role is managed by one contact identified as Security Administrator within your company.
For more information, please check FAQ question about support roles - Who can access 3DSupport App?
If you are not able to identify this person or if he has not yet been designated, contact Dassault Systèmes’ global Call Center or CATIA.NoMagic.Media@3ds.com
3DSupport App onboarding and video tutorials
For customers
Discover 3DSupport App for customers
3DSupport App – Video tutorials
3DSupport App - FAQ
For partners
Discover 3DSupport App for partners
Troubleshooting
How to get support role or if you are not sure, if you have a support role?
Support role is managed by one contact identified as Security Administrator within your company.
Contact your company’s Support Administrator to get an access.
If you are not able to identify him or if he has not yet been designated, contact your Customer Support Center