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The 18.0 SP7, 18.5 SP4, and 19.0 SP4 releases bring changes to the following online services accessible from the tool:
- Auto-update from the tool
- License activation/deactivation from the tool
- Product registration from the tool
- Reporting an issue from the tool
- Automatic news update from the tool
- Plugins download and installation from the tool using Resource Manager
To learn more, please see the table below:
|Auto-update from tool||Available||Unavailable|
|License activation/deactivation from tool (online)||Available||Unavailable|
|Product registration from tool||Available||Unavailable|
|Plugin and add-on download/installation from tool via Resource Manager||Available||Changed|
|Reporting an issue from tool||Available||Unavailable|
|Automatic news update (News Reader) from tool||Available||Unavailable|
Troubleshooting & FAQ
Q: I am using a modeling tool/Teamwork Server 18.x, 18.5 SPx, 19.0 SP1, SP2, SP3. How do I update to the latest version 19.0 SP4?
A: Auto-update to 19.0 SP4 is unavailable. Please update manually. Learn more about updating modeling tools and plugins >>
Q: I receive an error when applying a license key. What should I do?
A: All purchased and paid licenses of Seat and Mobile type must be node-locked to the Host ID (MAC address). Learn more about activating licenses >>
Q: I cannot report an issue from the tool. How can I reach the support team?
A: Please report an issue via the No Magic Customer Support System. You must be a registered user. Learn more about reporting issues >>
Q: I cannot download plugins directly from the modeling tool using Resource/Plugin Manager. Where can I find plugins and how to install them?
A: As of 19.0 SP4, 18.0 SP7, and 18.5 SP4, the No Magic web service is discontinued. You can install resources from a shared repository on a local network pre-populated with the latest resources from the .rdzip file. You can also download an All-In-One-Pack (.rdzip file) with all plugins bundled or download your required plugins individually from www.nomagic.com (Please log in to access the Download area) and then use Resource Manager to install resources from your local file system. Learn more about installing plugins >>.
Q: I have received information that "Users of floating licenses are minimally impacted but may experience error messages if they fail to upgrade". What messages we will receive? Will we be able to use the tool?
A: You may receive Internet connection related error messages. To avoid the disruption, please upgrade to the latest Service pack using manual update. Learn more about updating modeling tools and plugins >>