Upon a successful installation, only the administrator account is available and required for you to apply a Teamwork Cloud (TWCloud) license for the first time. The license selection page will also open if your license expires.

The license selection page prompts you to specify the address of the FlexNet license server installation where you store your license(s). If you do not specify any port, 1101 will be the default port. If you enter a wrong address, an error message will open for you to report the problem.


  • An administrator account is required only when applying a license for the first time. In subsequent license updates, any user who has the Server Administrator role can apply a Teamwork Cloud license.
  • Teamwork Cloud will automatically apply the selected license whenever it starts. If the license does not exist in the license server anymore, the server will go into a limited mode, allowing only a user with the Server Administrator role to log in.
  • After applying a license, Teamwork Cloud permanently consumes one user connection.

To apply a Teamwork Cloud license

  1. Open Teamwork Cloud in a web browser using this address format: https://<machine ip>:<port>/webapp.
  2. Log in to Teamwork Cloud using the administrator account credentials. 
  3. Click the Settings application to open it.
  4. From the left-side menu select the Server license page. There you will find the License information table.
  5. Enter the IP address of the FlexNet server (if it is on the same instance, use, and click SHOW LICENSES.
  6. Select the applicable license you want to apply, and click Confirm button.

  7. After applying the license, in the License information table, you will see the license which is used.

If your license server only has a single license edition for TWCloud, it will be automatically applied.


If your TWCloud is using a multi-node Cassandra cluster, you must have a Business Pro or Enterprise license. TWCloud will deactivate if it detects a multi-node cluster with either a Standard or Business license.

Whenever a TWCloud node connects to the FLEXnet License Server and retrieves (leases) a license, the number of available licenses will decrease. If all available licenses from the server are leased, the node will not be able to launch and you will need to reactivate once a license becomes available.

If your FLEXnet License Server is down, the server capacity shall be set to zero. Only one connection is allowed at that time. All currently active users can continue working but they cannot sign in again once they log out as no user can sign into the server at that time. The server administrator can sign into the TWCloud Admin to select a new license server.

You can see information about your current license on the Server license page of TWCloud Admin. The information includes the license edition and expiration date, the license version. See section Changing a TWCloud license to change or update your license.