Q: When accessing https://ip_address:8443/webapp I am displayed with a Tomcat 404 error
A: This error is typically caused by incorrect credentials for the authentication of webapp. This is accompanied by recurring error messages in web-app.log.
2019-10-12 14:49:14,625 [main] INFO com.nomagic.webappplatform.internal.version.TWCVersionValidator - Waiting for TWC/AuthServer to start, 120 of 120
2019-10-12 14:49:14,626 [main] ERROR com.nomagic.webappplatform.internal.version.TWCVersionValidator - Exception occurred during version checking
Verify that the credentials are correct in webappplatform.properties
Q: When Accessing the Teamwork Cloud Admin (WebApp), I get a system error when redirected to the Authserver login screen
A: This error is typically caused by an omission of the referring URL in the authentication server's whitelist, authentication.redirect.uri.whitelist, located in authserver.properties.
You will see a corresponding error in authserver.log.
ERROR 2019-10-04 17:26:52.258 AuthorizeException: invalid_request, Invalid redirect_uri parameter [AuthorizeController, …]
Update the whitelist to include the referring URL. A common cause is accessing WebApp via a server name of FQDN when the whitelist only contains entries for the IP address.
Q: After entering my credentials in the Authserver login screen, I am not logged in, no error is displayed, and I am presented once again with the login screen
A: This error is typically caused by a mismatch in the client secret entries - authentication.client.secret located in authserver.properties and webappplatform.properties, and "pswd" in application.conf.
You will see a corresponding error in authserver.log
ERROR 2019-10-04 17:30:49.382 Invalid client secret …