The Report an Issue menu item is removed from the Help menu.
Info
title
Report an Issue
In case of an issue or modeling tool performance problems, open submit_issue.exe (located in the main modeling tool directory), dump threads or memory heap to a Log file, and then report an issue with the attached Log file.
Automatic news update (News Reader)
Available
Unavailable
Previously:
The News Reader menu item is available in the Help menu.
Now:
The News Reader menu item is removed from the Help menu.
Troubleshooting & FAQ
Q: I am using a modeling tool/Teamwork Server 18.x, 18.5 SPx, 19.0 SP1, SP2, SP3. How do I update to the latest version 19.0 SP4? A: Auto-update to 19.0 SP4 is unavailable. Please update manually. Learn more about updating modeling tools and plugins >>
Q: I receive an error when applying a license key. What should I do? A: All purchased and paid licenses of Seat and Mobile type have to be node-locked to the Host ID (MAC address). Learn more about activating licenses >>
Q: I cannot download plugins directly from the modeling tool using Resource/Plugin Manager. Where can I find plugins and how to install them? A: You can either download an All-In-One-Pack (.rdzip file)with all plugins bundled, or you can download the required plugins one by one. Once downloaded, you need to install them on your modeling tool. Learn more about installing plugins >>