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A customer support level determines customer access rights and the response time for support requests. To find out your customer support level, please, visit No Magic Customer Support System.

Support levelApplies forEnsured support includes
Limited
Public Support
  • Self-help:
FAQ, Knowledge base, documentation, online demos
  • publicly available contents, No Magic Community Forum
  • Inquiries about
registration,
  • licensing and product updates.
Full support
Standard Support
  • Professional online support with trouble ticket status tracking.
  • Inquiries about No Magic software problems and usage.
Response within 48 hours (24 hours for Urgent and High tickets)* by email.
  • Initial Response time based on urgency* (During No Magic business hours)
.
  • :
    • Urgent: 24 hours
    • High: 24 hours
    • Medium: 48 hours
    • Low: 48 hours
  • Reasonable No Magic efforts to provide a usable work-around solution or to correct the issue in an upcoming maintenance release or update
.

 

Premium support
  • VIP** customer
Response within 24 hours by email. (During No Magic business hours)
  • .

 

* Urgency let us know the impact of the problem on business.

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