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A customer support level determines customer access rights and the response time for support requests. To find out your customer support level, please, visit No Magic Customer Support System.

Support levelApplies forEnsured support includes
Public Support
  • Self-help: publicly available contents, No Magic Community Forum
  • Inquiries about licensing and product updates.
Standard Support
  • Professional online support with trouble ticket status tracking.
  • Inquiries about No Magic software problems and usage.
  • Initial Response time based on urgency* (During No Magic business hours):
    • Urgent: 24 hours
    • High: 24 hours
    • Medium: 48 hours
    • Low: 48 hours
  • Reasonable No Magic efforts to provide a usable work-around solution or to correct the issue in an upcoming maintenance release or update.

 

* Urgency let us know the impact of the problem on business.

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