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Versions Compared
Old Version
11
changes.mady.by.user
Agne P.
Saved on
Dec 07, 2020
compared with
New Version
12
changes.mady.by.user
Agne P.
Saved on
Dec 08, 2020
Previous Change: Difference between versions 10 and 11
Next Change: Difference between versions 12 and 13
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Support level
Applies for
Ensured support includes
Public Support
Customer with no Software Assurance (SA)
Self-help: publicly available contents, No Magic Community Forum
Inquiries about licensing and product updates.
Standard Support
Customer with SA
Customer with valid evaluation key.
Professional online support with trouble ticket status tracking.
Inquiries about No Magic software problems and usage.
Initial Response time based on urgency* (During No Magic business hours):
Urgent: 24 hours
High: 24 hours
Medium: 48 hours
Low: 48 hours
Reasonable No Magic efforts to provide a usable work-around solution or to correct the issue in an upcoming maintenance release or update.
...
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