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No Magic Customer Support Services Policies
No Magic Customer Support system transition
Important notice!
As part of our integration into Dassault Systèmes (DS), we are announcing our plan to retire the No Magic Legacy Customer Support system and migrate support data to the Dassault Systèmes support environment.
As a result, a few weeks from now, No Magic customers will get support through Dassault Systèmes’ support model, provided by No Magic experts.
Note: currently, support is still provided through the standard No Magic Customer Support System!
What Support Data will be migrated?
Support requesters' contacts and their tickets for the last three years. See migration criteria below.
When Support Data will be migrated?
The final support data migration will happen a few weeks from now. A separate announcement will be made.
Will my Support Data be migrated?
Yes, if you have received an email communication detailing the No Magic Customer Support transition – preparation ?????? on 26th of March, 2021.
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Data migration criteria:
- Customers entitled to Customer Support - your company owns licenses with the active Software Assurance.
- AND your No Magic profile is mapped to your License Owner Profile.
- AND you have connected with the No Magic Customer Support system and have created tickets in the last three years.
- AND you are registered with your company domain email.
What do I do if I have not received the email, but I think that I am entitled to migration?
Check your Spam/Junk email folder first.
If you did not find the email, create a ticket in our support system at http://knowledgebase.nomagic.com/ (login with your No Magic credentials) and:
- Set the ticket Subject: Support data migration
- Provide the following information:
- email address qualified for support migration (if different)
- License Owner information - Profile ID and / or email.
Will I be able to access No Magic Customer Support system after migration to DS support?
The No Magic Customer Support system will be in a read-only mode for a limited time with the possibility to export your ticket list.
How can I export my tickets list?
Use the provided link to export your tickets list in different formats (excel, word).
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FAQ and Forum
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Before calling or registering an issue, please have a look in our FAQ section. Discuss and share experiences about No Magic products among community members in No Magic Community Forum. It already has thousands of publicly available posts. | title
Who is eligible to support services?
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We provide professional support for registered users:
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No Magic Customer Support System. New issue registration
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To create a new issue or browse the existing ones, login to No Magic Customer Support System. Export controlExchange of information under this support ticket is subject to all applicable export laws and regulations. You shall not disclose any information requiring an authorization to be exported unless the authorization is required solely for export to countries subject to trade sanctions. If you are a registered user, and have already connected to No Magic Customer Support System, you can create a support ticket by sending email to support@nomagic.com. To comment an existing support ticket, please reply to the notification email. Note: It is important that issue ID (e.g. MDUMLCS-37405) exists in the subject line. The support system provides:
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