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DateNo Magic/Dassault Systèmes actions        Available customer action
March 26, 2021

1st email communication titled No Magic Customer Support transition – preparation is sent

3DEXPERIENCE ID creation and validation

May

Migration of closed tickets.


Before May 31, 20212nd email communication titled No Magic Customer Support transition is sent
May 31, 2021

2 automated emails are sent about:

  • granted support role granted to you,
  • account to access to Dassault Systèmes Support Services.

Login to 3DSupport App

June 1, 2021
  • migration of in-progress tickets
  • No Magic legacy Customer System restricted to a read-only mode

Continue communications on your migrated tickets in 3DSupport App

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