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Dassault Systèmes Customer Support
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Info |
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Until June 1, 2021, you can still use No Magic legacy Customer Support system. |
Introducing 3DSupport App
Technical customer support will be provided through the Dassault Systèmes’ support tool - 3DSupport App. The 3DSupport App is the new support tool based on 3DEXPERIENCE platform technology.
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Warning |
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Beginning June 1, 2021, we will stop using support@nomagic.com email address to provide support services. Any No Magic products related requests sent to this email address will be transferred to* and then managed through the 3DSupport App. support@nomagic.com email address will remain available until August 31, 2021 for customer support transition related questions only. *will be transferred only if your company is entitled to Customer Support; i.e., owns licenses with the active Software Assurance (support contract/ALC - annual license contract). |
The 3DEXPERIENCE ID
You will need a 3DEXPERIENCE ID to access the Dassault Systèmes Support site. If you have already logged in to Dassault Systèmes’ support tools before, you probably have a 3DEXPERIENCE ID.
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- Software download (documentation is included in the software). See more information on how to access and download software.
- Knowledge Base, which includes Questions & Answers, existing bug reports.
Accessing the 3DSupport App
The 3DSupport App is dedicated to customers with a valid support contract.
Connect and submit a service request via 3DSupport App
Transition to 3DSupport App for Customers eligible for Data Migration
The No Magic legacy support customers who are eligible for support data migration, will be transferred to Dassault Systèmes’ support model as described in the following table.
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Date | No Magic/Dassault Systèmes actions | Available customer action |
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March 26, 2021 | 1st email communication titled No Magic Customer Support transition – preparation is sent | |
May | Migration of closed tickets. | |
Before May 31, 2021 | 2nd email communication titled No Magic Customer Support transition is sent | |
May 31, 2021 | 2 automated emails are sent about:
| Login to 3DSupport App |
June 1, 2021 |
| Continue communications on your migrated tickets in 3DSupport App |
Support policies
See support policies For Licensed Programs
See Lifecycle policy for supported releases (you need a 3DEXPERIENCE ID to access this content)