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Introducing 3DSupport AppTechnical customer support is provided through the Dassault Systèmes’ support tool - 3DSupport App. The 3DSupport App is the new support tool based on 3DEXPERIENCE platform technology. Using the 3DSupport App, you can do the following:
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The current No Magic Customer support system is in a read-only mode for a limited time with the ability to access, view and get export reports of your reported issues. |
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support@nomagic.com email address is no longer used to provide product support services from June 1, 2021. 3DSupport App is the only channel for submitting support enquiries. This email address will remain available until August 31, 2021 for customer support transition related questions only.The 3DEXPERIENCE IDYou need a 3DEXPERIENCE ID to access the Dassault Systèmes Support site. If you have already logged in to Dassault Systèmes’ support tools before, you probably have a 3DEXPERIENCE ID.
Other resources you can access with your 3DEXPERIENCE ID:
Accessing the 3DSupport AppThe 3DSupport App is dedicated to customers with a valid support contract (software assurance/ALC - annual license contract). Connect and submit a service request via 3DSupport App Transition to 3DSupport App for Customers eligible for Data MigrationThe No Magic legacy support customers who are eligible for support data migration, have been transferred to Dassault Systèmes’ support model as described in the following table.
TroubleshootingQ: I have not received emails about accessing 3DSupport App or other communication emails.A: Check if you have a 3DEXPERIENCE ID. If you do not have one - contact your company dedicated Security Administrator for Dassault Systèmes. Consult your IT or asset department for help. If you are not able to identify your Security Administrator, or if they have not yet been designated, contact us. Q: I receive an 'Access is denied' error message, when connecting to 3DSupport App.A: You do not have a support role. Contact your company dedicated Security Administrator for Dassault Systèmes to get the support role. Consult your IT or asset department for help.
If you are not able to identify your Security Administrator, or if they have not yet been designated, contact us. Q: I can not submit a service request from my 3DSupport App.A: Support contract has expired for your company/Site. Contact your sales representative. |
Q: I do not see migrated legacy support tickets on 3DSupport App after I login into it. What should I do?
A: Contact support@nomagic.com and provide your 3DEXPERIENCE ID email.
If you are not able to identify your Security Administrator, or if they have not yet been designated, contact Dassault Systèmes’ global Call Center |
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Support policiesSee support policies For Licensed Programs See Lifecycle policy for supported releases (you need a 3DEXPERIENCE ID to access this content) More information about Dassault Systèmes support model |