In cases when MagicDraw is not responding, please, run submit_issue.exe. You may find it in /bin/ folder. In case there are processes, submit issue produces thread dump for it and writes it to md.log file. You can grab thread dump directly from Report an Issue frame, "MD log file" tab. Please attach thread dump to this issue report or send us md.log file. This log can be found in the user home directory ( /.magicdraw/ ).