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Implemented changes
The 18.0 SP7, 18.5 SP4, and 19.0 SP4 releases bring changes to online services accessible from the tool. The following online services are affected:
Discontinued services:
- Auto-update from the tool
- License activation/deactivation from the tool
- Product registration from the tool
- Reporting an issue from the tool
- Automatic news update from the tool
Changed services:
- Plugins and add-ons download and installation from the tool using Resource Manager
To learn more, please see the table below:
Services | Previous Releases | 18.0 SP7 | Changes |
---|---|---|---|
Auto-update from tool | Available | Unavailable | Previously:
Now:
|
License activation/deactivation from tool (online) | Available | Unavailable | Previously:
Now:
|
Product registration from tool | Available | Unavailable | Previously:
Now:
|
Plugin and add-on download/installation from tool via Resource Manager | Available | Changed | Previously:
Now:
|
Reporting an issue from tool | Available | Unavailable | Previously:
Now:
|
Automatic news update (News Reader) from tool | Available | Unavailable | Previously:
Now:
|
Troubleshooting & FAQ
Q: I am using a modeling tool/Teamwork Server 18.x, 18.5 SPx, 19.0 SP1, SP2, SP3. How do I update to the latest version 19.0 SP4?
A: Auto-update to 19.0 SP4 is unavailable. Please update manually. Learn more about updating modeling tools and plugins >>
Q: I receive an error when applying a license key. What should I do?
A: All purchased and paid licenses of Seat and Mobile type have to be node-locked to the Host ID (MAC address). Learn more about activating licenses >>
Q: I cannot report an issue from the tool. How can I reach the support team?
A: Please report an issue via the No Magic Customer Support System. You need to be a registered user. Learn more about reporting issues >>
Q: I cannot download plugins directly from the modeling tool using Resource/Plugin Manager. Where can I find plugins and how to install them?
A: You can either download an All-In-One-Pack (.rdzip file) with all plugins bundled, or you can download the required plugins one by one. Once downloaded, you need to install them on your modeling tool. Learn more about installing plugins >>