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No Magic Customer Support Services Policies
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Before calling or registering an issue, please have a look in |
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our FAQ section. Discuss and share experiences about No Magic products among community members |
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in No Magic Community Forum. It already has thousands of publicly available posts. |
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We provide professional support for registered users:
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To create a new issue or browse the existing ones, login to No Magic Customer Support System. Export controlExchange of information under this support ticket is subject to all applicable export laws and regulations. You shall not disclose any information requiring an authorization to be exported unless the authorization is required solely for export to countries subject to trade sanctions. If you are a registered user, and have already connected |
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to No Magic Customer Support System, you can create a support ticket by sending email |
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To comment an existing support ticket, please reply to the notification email. Note: It is important that issue ID (e.g. MDUMLCS-37405) exists in the subject line. The support system provides:
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A customer support level determines customer access rights and the response time for support requests. To find out your customer support level, please, |
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visit No Magic Customer Support System.
* Urgency let us know the impact of the problem on business.
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The Long-Term Releases are extremely reliable and rock-solid. No Magic provides service packs and technical support) for about three years. Longer-term technical support (up to five years) for a Long-Term Release is available for an additional charge. Important! We support and provide service packs only when you own Software Assurance (SA) on your purchased products, so please be sure you are covered. For more information about release life cycle, |
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see this page. |
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Starting |
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reporting from tool is not available, please report issues |
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via No Magic Customer Support System Check on how to report the issues from earlier versions on |
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our documentation page. |
Other contacts
- Sales and Marketing: sales@nomagic.com
- Academic Program: academic@nomagic.com - e-mail address for questions regarding academic or site license discounts and quotes.
- Training: training@nomagic.com
- Professional Services: pso@nomagic.com