Versions Compared

Old Version 3

changes.mady.by.user Developer

Saved on

compared with

New Version 4

changes.mady.by.user Developer

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

As part of our integration into Dassault Systèmes (DS), we are announcing our plan to retire the No Magic Legacy Customer Support system and migrate support data to the Dassault Systèmes support environment.


Who is entitled for data migration? 

Support requesters, who are using No Magic Legacy Customer Support system and have received an email communication No Magic Customer Support transition – preparation on 26th of March, 2021.

Or support requesters whose company is entitled to Customer Support - owns licenses with the active Software Assurance (support contract/ALC - annual license contract).


What Support Data will be migrated?

...

Your tickets that will be in a in progress status will be migrated on 1st of June, 2021.

 

Will my Support Data be migrated?

Yes, if you have received an email communication No Magic Customer Support transition – preparation on 26th of March, 2021.

Or if  your company is entitled to Customer Support - owns licenses with the active Software Assurance (support contract/ALC - annual license contract).

 

***********************

Data migration criteria: 

...