As a Customer or Partner
- Go to https://www.3ds.com/support/contact/call-us/submit-a-request/
- Click 3DSupport App icon OR open directly 3DSupport App.
- Login with your 3DEXPERIENCE ID.
To access the 3DSupport App, you need to have appropriate support role.
For more information check https://www.3ds.com/support/discover-3dsupport-app/discover-3dsupport-app-for-customers/3dsupport-app-faq-for-customers/ → Who can access 3DSupport App?
Troubleshooting
How to get support role for my contact?
The contact administration is managed by one contact identified as Security Administrator within your company.
Contact your company’s Support Administrator to get an access.
If you are not able to identify him or if he has not yet been designated, contact your Customer Support Center
Discover 3Dsupport app
For customer
3DSupport App - Discover
3DSupport App – Video tutorials
3DSSupport App - FAQ
For partner
Discover 3DSupport App for partners