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You will need a 3DEXPERIENCE ID to access the private content and services on Dassault Systèmes Support site. If you have already logged in to Dassault Systèmes’ support site tools before, you probably have a 3DEXPERIENCE ID. If you are not sure, you can check Assistance with your 3DExperience ID creation section.
If you do not have 3DEXPERIENCE ID, follow 3DEXPERIENCE follow 3DEXPERIENCE ID creation workflow below.
3DEXPERIENCE ID creation workflow
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Assistance with your 3DExperience ID creation
1. Email already in use
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If you have received an email communication No Magic Customer Support transition – preparation on 26th of March, 2021, please enter the email address given to you in that communication email. |
While applying for a new 3DEXPERIENCE ID, if it reports that the email address already exists, it means that a 3DEXPERIENCE ID is already associated with this email address.
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You will receive reset password emails to this mailbox and will be able to generate a new password to connect to our Dassault Systèmes Support site web services.
2. Logging in difficulties
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Be sure you verified the email address first by replying to that email form.
3. Validation test
To test your 3DExperience ID go to the Dassault Systèmes website
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If your log-in is successful, you will see your name replacing the icon.
Contact Support
If you have issues when creating or validating a 3DEXPERIENCE ID, or receive any other technical issues or errors related to 3DEXPERIENCE ID creation, but not described in this page, please contact support team: