You will need a 3DEXPERIENCE ID to access the private content and services on Dassault Systèmes Support site. If you have already logged in to Dassault Systèmes’ support site tools before, you probably have a 3DEXPERIENCE ID. If you are not sure, you can check Assistance with your 3DExperience ID creation section.
If you do not have 3DEXPERIENCE ID, follow 3DEXPERIENCE ID creation workflow below.
3DEXPERIENCE ID creation workflow
- Log to www.3ds.com
- Click on the top right Login icon
- Click on “Create your 3DEXPERIENCE ID”
Enter the corporate email
If you have received an email communication No Magic Customer Support transition – preparation on 26th of March, 2021, please enter the email address given to you in that communication email.
- Fulfill all remaining information as per your wishes
Click “Register”
When you register for a 3DEXPERIENCE account, an automated email is sent to you. The email contains a link that will verify your email.
Note: check your junk/spam folder for the email if it does not appear in your inbox
You may have to request IT to add mail id <3dexperience@3ds.com> to the white list.
7. Verify your email.
You will receive an “Email address verified” notice. You are now ready to connect with your 3DEXPERIENCE ID
Assistance with your 3DExperience ID creation
1. Email already in use
NOTE: Your email must be your company email already in use in our No Magic database and DS CRM. Please use the email address we used today in this email to contact you.
While applying for a new 3DEXPERIENCE ID, if it reports that the email address already exists, it means that a 3DEXPERIENCE ID is already associated with this email address.
Action:
Please reset your password using the “Forgot my password” option rather than creating a new account with a different password.
You will receive reset password emails to this mailbox and will be able to generate a new password to connect to our web services.
2. Logging in difficulties
If you are encountering difficulties logging in, please try again using a Private (Firefox) / InPrivate (Edge) / Incognito (Chrome) window. If this log in is successful, please clear your browser cache and cookies, open a new browser window and retry.
Be sure you verified the email address first by replying to that email form
3. Validation test
To test your 3DExperience ID go to the Dassault Systèmes website
Click on the Log on icon and enter your 3DEXPERIENCE ID, as shown below:
If your log-in is successful, you will see your name replacing the icon.
