Page History
...
- Support requesters who are using the No Magic Legacy Customer Support system and have received the email communication No Magic Customer Support transition – preparation on March 26, 2021 and/or No Magic Customer Support transition on May 27, 2021.
- Support requesters whose company is entitled to Customer Support; i.e., owns licenses with the active Software Assurance (support contract/ALC - annual license contract).
...
Data migration criteria:
- Your No Magic profile is mapped to your License Owner Profile/Company Site.
- OR Customers entitled to Customer Support - your company owns licenses with the active Software Assurance (support contract/ALC - annual license contract).AND your No Magic profile is mapped to your License Owner Profile/Company Site.
- AND you have connected with the No Magic Customer Support system and have created tickets in the last three years.
- AND you are registered with your company domain email.
...
What do I do if I have not received the emailcommunication emails, but I think that I am eligible for migration?
Check your Spam/Junk email folder first.
If you did not find the emailemails, send an email to support@nomagic.com and:
...