|
---|
Technical customer support is provided through the Dassault Systèmes’ support tool - 3DSupport App. The 3DSupport App is the new support tool based on 3DEXPERIENCE platform technology.
Using the 3DSupport App, you can do the following:
Manage and track active service requests
You need a 3DEXPERIENCE ID to access the Dassault Systèmes Support site. If you have already logged in to Dassault Systèmes’ support tools before, you probably have a 3DEXPERIENCE ID.
If you don‘t have a 3DEXPERIENCE ID or are not sure if you have one, please check the 3DEXPERIENCE ID creation and validation page. |
Other resources you can access with your 3DEXPERIENCE ID:
The 3DSupport App is dedicated to customers with a valid support contract (software assurance/ALC - annual license contract).
Connect and submit a service request via 3DSupport App
The No Magic legacy support customers who are eligible for support data migration, have been transferred to Dassault Systèmes’ support model as described in the following table.
Date | No Magic/Dassault Systèmes actions | Available customer action |
---|---|---|
March 26, 2021 | 1st email communication titled No Magic Customer Support transition – preparation is sent | |
May | Migration of closed tickets. | |
May 27, 2021 | 2nd email communication titled No Magic Customer Support transition is sent | |
May 31- June 1, 2021 | 2 automated emails are sent about:
| Login to 3DSupport App |
June 1, 2021 |
| Continue communications on your migrated tickets in 3DSupport App |
A: Check if you have a 3DEXPERIENCE ID.
If you do not have one - contact your company dedicated Security Administrator for Dassault Systèmes. Consult your IT or asset department for help.
If you are not able to identify your Security Administrator, or if they have not yet been designated, contact us.
A: You do not have a support role. Contact your company dedicated Security Administrator for Dassault Systèmes to get the support role. Consult your IT or asset department for help.
It takes up to 24 hours to take an effect after the support role has been granted by the Security Administrator. Until then you will get an 'Access is denied' error message. |
If you are not able to identify your Security Administrator, or if they have not yet been designated, contact us.
A: Support contract has expired for your company/Site. Contact your sales representative.
A: Contact support@nomagic.com and provide your 3DEXPERIENCE ID email.
If you are not able to identify your Security Administrator, or if they have not yet been designated, contact
Dassault Systèmes’ global Call Center
See support policies For Licensed Programs
See Lifecycle policy for supported releases (you need a 3DEXPERIENCE ID to access this content)
Discover 3DSupport App for customers