There are two types of users in the Teamwork Cloud (TWCloud) system. Internal users are users created in the system. External users are users imported from LDAP servers. An authorized user can convert an external user to an internal user and vice versa.

Upon converting a user from external (LDAP server) to internal (TWCloud system), you can edit the roles or resource assignments. However, the username and password are still stored on the LDAP server. 

When you convert a user from internal to external, the user's username, password, and other information will be authenticated by the LDAP server to where it is moved (if there are several LDAP servers, the system will select it randomly). 


To convert an external user to internal

  1. On the User Management page, click the username or the Edit button of an external user that you want to convert. The User detail page will open.  

  2. Click . The Convert to Internal dialog will open showing the user's information.
  3. Fill in the password.




  4. Click  to convert the user. The message informing that import was successful will appear.
  5. To see the newly converted internal user, open the User Management page.


To convert an internal user to external

  1. On the User Management page, click a username or the Edit button of the username you want to convert. The User detail page will open. 
  2. Click  to convert an internal user. The Convert to External dialog will open.
  3. Click .


Note

If the user you are trying to convert is an external user, the button that you will see is Convert to Internal. 

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